We run a very large group (over 10,000 Users) of Telegram with our users for our other blog and suddenly one day, I got logged out and I could not log in. I was going crazy as I did not know what to do, I did every other research and finally was able to get it resolved in about 3 days.
I was basically helpless on what to do, finally found the solution. In this article, I will share how to recover your Telegram account or phone number, if you get similar error or get banned.
Let’s first look at the issue I faced, then we can go into details on how I was able to recover the account.
Issue – Logged out of Telegram, “This Phone Number is Banned”
One day I was logged out suddenly and when I enter my phone number in the phone number field, I get the below error as you can see in screenshot that says ” This phone number is banned” and you only have two options, one is “Ok” and other is “help”. I was like lost on what to do.
On the desktop also you see something like the same as you can see in the article featured image.
If you click Ok, then nothing happens, but, if you click on Help, it opens an email. I was not sure, if that would work as it did not look like from Telegram.
I was very suspicious, if some spam hit me. So, I did not email them right away. I was thinking what to do before I can email them. I tried few things and nothing worked, so eventually, I was left with no choice other than emailing them.
Solution to fix ” This Phone Number is Banned” Telegram Message ?
The first and foremost thing you need to do is to email them after you hit help. It will have a weird email ID, do not worry. It is the real email ID. It shoulb be ” email@example.com” is the email ID you need to use. It will auto populate the text of subject and have some phone related info in it. You can just hit submit or you can customize. I have added the below info telling that we run a large group, etc.
Once you send the email, you should hear back from them in about 24 hours. We got response in like 18 hours. I read online and it also says about 12 to 18 hours. You will get response from the same email ID : firstname.lastname@example.org and it will say, it is unbanned, If you have not committed any spam issues. See below confirmation email from Telegram as well. It is a standard message that tells that your phone issued should be resolved. I was very impressed with the response.
There are other options that are available as well and I reached them as well. You can use them too. See below.
Telegram Account Recover Phone Number Banned – Other Email, Twitter
They are very active on Twitter and you should send them a private or Direct message for their twitter account. Check https://twitter.com/smstelegram They have instructions here. You can check their website for complete options https://telegra.ph/Common-Login-Problems-03-12
Also, you can email their other two email IDs, that can also help you recover
You can try the above two, if the first one does not work. Overall, I am happy with the response time.
What was your experience with the issue in Telegram ? Did you manage to fix it ?