How I got introduced ?
We recently moved with in Bangalore, from C.V.Raman Nagar to Koramangala. During the shift, the biggest worry after finding the new house for rent was about identifying the right packers and movers. Around my earlier house there were too many ads about these companies and when I sat to google these things, I was completely lost with too many options available. I was wondering how big this market is ! For most of the agencies the online reviews were pretty bad and it made my decision even harder. At one point, I even dropped the idea about movement. When I tried few phone numbers, I came to know that there are many businesses run around identifying/suggesting the vendor itself. Interesting one was one agency which promised that they would give top 3 providers and that I can get quotes from them and if I’m not satisfied they can provide more agencies. I did try ezmove.in, as suggested by some, but it takes time to get response from them and I was in a hurry.
After getting few contacts, I started inquiring details about the quote. Most of the providers were asking the same questions like source and destination, Lift provision at either ends, Luggage details to determine the vehicle , package material and the labour details. I observed that the quotes were with wide range starting from Rs 5000 to 12000. I had used Agarwal Packers for moving from Hyderabad to Bangalore and was quite satisfied with their service. But with in city they were quoting Rs 10000 as minimum amount and for my requirement it was around Rs 12000. With this high amount, I dropped the idea of Agarwal. The next best option was Lead Packers and Movers, Madivala. They quoted around Rs 9000. Many other agencies have bad reviews/self-boosting reviews on internet. But I could observe that Lead was an exception and had genuine good reviews. They seemed to be very professional at work. Later I heard from a colleague later that he used Lead Packers and Movers for his house shift from Pune to Bangalore. Although they were not offering out of city service, he convinced them to visit Pune for his house shift. He was very satisfied with their service. Anyways as my father felt that Rs 9k was quite high, we had to drop it from our preference list. I also ruled out the agencies offering this service for Rs 5000 and even less. Their conversation itself put me off and it was totally unprofessional.
Ouf of so many agencies, Sainik Packers and Movers with office at Yeshwantpur, caught my attention.
– Reasonable charges:
The owner Vikram Singh, was very prompt in attending my query. He quoted around Rs 6000 and also responded well by sending instant SMS (with all details) after the call. I decided to give it a try and asked to send a representative to visit my house for the actual quotation. Next day the representative, Ajay, arrived and after going through our luggage he gave the quote as Rs 7000. I was a little worried as the initial quote was one thousand less. He gave convincing answers for all my queries and I felt him to be genuine. On the back of my mind, I had the worry about the incident I read some where that a Packers and Movers agency, took luggage and vanished (new age theft). So didn’t know whom to believe. But I had to go with someone and so took a chance with Sainik Packers and Movers.
The representative suggested against insurance and explained why it is not much beneficial for the movement within the city. He patiently answered all of my queries. Finally we felt like Rs 7000 was quite reasonable for our huge luggage.
– Prompt reporting and delivery:
We had a doubt if the agency would do last-minute mishap. We had a meticulous planning for the movement, and had to do a small house-warming ritual at a stipulated time in the new house. Any disturbance from the Packers and Movers would cause major trouble for us. Because of this worry and that too as we were moving on an auspicious day, we were doubtful if the agency guys would report at the committed time. We had heard of instances where some agencies give hand at THE day citing reasons of many movements happening on the same day, lack of vehicle/labor etc.
I kept reminding the owner and the representative about our time and followed up very well for one week. However, on the evening of the day just before our movement, to our shock we had faced a similar situation of hearing about shuffling the timings from the agency. I was upset and expressed it to them. The representative and the owner finally sorted out my problem with in a short time and again re-planned to suit my initial timings. I was impressed for their consideration and immediate action.
Next day, 5 guys arrived at my place with the large vehicle that they committed to. They did a good job in packing and delivery to the new house.
– Hardworking and skilled staff:
Except for one person, the remaining staff were really skilled and hard working. They pro actively moved some heavy luggage through staircase from 2nd floor, as they felt that the lift can get damaged. I was moved by this gesture. They didn’t crib about anything.
I was skeptical, if our luggage would fit in that vehicle but they arranged things very well and got them adjusted. I offered them cool drinks and was also thinking of providing them lunch at some decent hotel. During the travel on their vehicle, they themselves opted for a normal eat out on road side and didn’t even ask me money for it, although I was willing to give. I could see work ethics in them and was moved by their hard work for the less amount that they would get. It reminded me about the harsh reality of life, on how difficult it is to earn money for many people in this world.
At the destination, there was no lift and still they patiently moved all the items to 2nd floor.
Finally post delivery, I offered them Rs 500 as a tip, which is usually a norm beyond the money decided with the agency. I was expecting that they would try to negotiate/request/demand some more. But without a next thought, they accepted and thanked for the same and left. I was surprised by this and recollected the words of the representative who had said that they have good set of people and I felt that it was very true.
Although we were very careful, once the packing started my family members and I, got lost in tracking our articles and luggage. If there were mean guys in the packing team, they could have easily stolen some items but we didn’t lose a single item. This proves that they are quite genuine and reliable.
Areas of Improvement:
– Although the packing and movement was quite good, there’s some room for improvement in showing more professionalism in conversing and packing things. May be after seeing high-end packers like Agarwal, I felt so. But for the price I paid, Sainik did a good job.
– Portal: Website is decent enough for basic information but can be improved. I also observed some obscene words in some explanation and was wondering how such things crept in. Some proof reading could have avoided such things.
– Testimonials: I couldn’t find many reviews about this agency and it made my decision tougher. When asked about the same to the representative, he politely replied that only people who are dissatisfied with a service, try to vent out frustration with reviews but the people who are happy, ignore spreading the positive word. He smiled at me and asked to write review if I like their service. They can encourage people or try some ways to get more genuine testimonials to get word of mouth publicity.
For a newbie, house shifting in Bangalore is a nightmare and especially choosing the right packers and movers is a herculean task. If you have a loose hand with money then you can try Lead Packers and Movers. But if you are tight with budget then definitely I would recommend Sainik Packers and Movers. Go for it for a hassle free movement !